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Quality policy

The Managment of PAHI, S.L. whose activity is the manufacture and sales of tartaric chemical products of natural origin, is aware of quality, processes and services are key components and that they are aimed at a total customer satisfaction. 
For this reason is based on the specifications of the standards of quality and most recognized international pharmacopoeias. 
The team with a clear goal to satisfy customer gives a rapid response and is adapted to the needs, providing requested materials in deadlines and conditions requested.

Likewise, establishes its quality policy in the following values:

 

  • We consider quality, safety, environment and social responsibility as key aspects in decision-making.
  • Satisfaction of the customer, providing the flexibility to adapt to your requirements in a dynamic environment and competitive
  • Continuous improvement, fundamental principle of action in our processes and products, and our commitment to continuously improve the efficacy of our quality system and the degree of satisfaction of our customers. 
  • Maintain an ongoing effort to preserve in good condition the degree of satisfaction of its clients, establishing and maintaining channels of communication and acting in the implementation of the corrective actions and preventive to problems that arise or may arise, correcting them and / or again preventing its onset.
  • Review and annual definition of our goals of quality, in order to establish the order of priorities for each case and initiate necessary actions for prevention, planning, correction and continuous adaptation. 
  • The maintenance of a documented quality system, as a framework for development of our commitment based on the principles of the standard UNE EN ISO 9001:2016
  • The awareness, motivation and participation of our staff at all levels in the quality system together with the information and training necessary for the development of their activity to be consistent with the quality policy
  • Our commitment to comply with all legal and regulatory requirements applicable to our products.