Quality policyThe Directorate of PAHI, S.L. whose activity is the manufacture of tartaric chemicals, of natural origin, is aware that quality, processes and services are key components and are aimed at total customer satisfaction.
For this reason it is based on the specifications of the quality standards and the most recognized international pharmacopoeias.
The team with a clear will to satisfy the client gives a quick response and adapts to the needs, providing the materials in the requested terms and conditions.
Inform all workers that Pahi establishes its quality policy based on the following principles:
- Quality, understood towards the client as a basic principle of action.
- Consider quality, safety, the environment and social responsibility as key aspects in decision making.
- Achieve customer satisfaction, having enough flexibility to adapt to your requirements in a dynamic and competitive environment
- The continuous improvement, fundamental principle of action in our processes and products, and our commitment to continuously improve the effectiveness of our quality system and the degree of satisfaction of our customers.
- Maintain a continuous effort to keep in good condition the degree of satisfaction of its customers and interested parties, establishing and maintaining communication channels and acting in the implementation of corrective and / or preventive actions in the event of possible problems that arise or may arise, correcting them and / or preventing their appearance again.
- The annual review and definition of our quality objectives, in order to establish the order of priorities of each case and initiate the necessary actions for prevention, planning, correction and continuous adaptation.
- The maintenance of a documented quality system, as a framework for developing our commitment based on the principles of the UNE EN ISO 9001: 2015 Standard, which is reviewed annually by management and is kept updated.
- The awareness, motivation and participation of our staff at all levels in the quality system together with the information and training necessary for the development of its activity to be consistent with the quality policy
- Our commitment to comply with all legal and regulatory requirements applicable to our products.